At Aquarium Products Store, we’re as passionate about your aquatic experience as you are. Just as you carefully maintain your aquarium’s delicate ecosystem, we meticulously handle every order to ensure your aquatic supplies arrive safely and promptly.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve aquarium enthusiasts worldwide (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking
Aquarist’s Tip: For time-sensitive aquarium equipment like pumps or filters, we recommend selecting Standard Shipping for faster delivery and better tracking.

International Shipping

We ship globally (except certain Asian and remote regions). International customers are responsible for any customs fees or import taxes. Delivery times may vary based on local customs processing.

Returns & Exchanges

We stand behind every product we sell to help you create beautiful underwater ecosystems. If any item doesn’t meet your expectations, our straightforward return process ensures your complete satisfaction.

Key Return Information

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after receipt

Non-Returnable Items

To ensure safety for all aquatic life, we cannot accept returns for:

  • Aquarium Treatments & Chemicals (dechlorinator treatments, blanketweed treatments, water conditioners)
  • Opened Food Products (any aquarium foods with broken seals)
  • Custom or Special Order Items (certain aquarium lighting systems, specialized equipment)
  • Digital Products (downloadable care guides, maintenance plans)

Return Process

Step 1: Contact Our Support Team

Email [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package the item(s) securely in original packaging with all accessories. Include the RMA number and ship to:

Aquarium Products Store Returns
3309 Columbia Road
Denver, CO 80022
USA
Important: For aquarium equipment like pumps or filters, please ensure all water has been drained and items are completely dry before packaging to prevent transit damage.

Refund Process

After we receive and inspect your return (typically 3-5 business days after delivery):

  • Refunds are processed to your original payment method
  • Credit Card/PayPal refunds appear in 5-7 business days (depending on your financial institution)
  • Original shipping costs are non-refundable unless the return is due to our error

Exchanges

For exchanges, we’ll ship your replacement once we receive your return. Cost differences will be either invoiced or refunded as appropriate.

Damaged or Defective Items

If you receive damaged aquarium products (cracked tanks, malfunctioning pumps, broken lighting):

  • Contact us immediately at [email protected] with photos
  • We’ll arrange replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item for quality control

International Returns

For customers outside the United States:

  • You are responsible for return shipping and any customs fees
  • Refunds are issued in USD (subject to currency conversion rates)
  • Processing times may be slightly longer

Need Help?

Our team of aquarium enthusiasts is ready to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing Aquarium Products Store for your aquatic needs. We’re committed to helping you create and maintain thriving underwater ecosystems!