Welcome to Aquarium World’s FAQ section! We’re here to help answer your questions about our aquatic products, shipping policies, and more. Below you’ll find detailed responses to our most common inquiries.
About Our Products
What types of aquarium products do you offer?
We specialize in comprehensive aquarium solutions including air pumps, all-in-one pump & filter systems, aquarium tanks (both coldwater and tropical), artificial plants, décor, lighting, maintenance accessories, ornaments, water treatments, foods, and specialized pond equipment. Our product range is carefully selected to meet the needs of both beginner and experienced aquarists.
How do I choose the right aquarium equipment for my setup?
Consider your tank size, fish species, and desired maintenance level. Our product descriptions include specifications to help you match equipment to your aquarium’s needs. For personalized recommendations, email our aquatic specialists at [email protected].
Do you sell live plants or fish?
We occasionally offer live plants (shipped with special moisture retention packaging) but currently don’t sell live fish. Our artificial plants provide a beautiful, low-maintenance alternative that’s always available.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I create an account to track my orders?
Yes! Creating an account allows you to view order history, track shipments, and save your preferences for faster checkout. Look for the “Create Account” option during checkout or in the site header.
How do I change or cancel my order?
Contact us immediately at [email protected] with your order number. We process orders quickly, so changes must be requested within 2 hours of placement for best results.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide except to some Asian countries and remote regions. During checkout, enter your address to confirm availability.
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx – 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (Orders >$50): Via EMS – 15-25 business days after dispatch (1-2 day processing)
How do I track my order?
You’ll receive a tracking number via email once your order ships. For Standard Shipping, use the carrier’s website for real-time updates. For EMS tracking or assistance, contact [email protected].
Why might my shipment be delayed?
We may delay shipments during extreme weather to protect sensitive equipment. Customs processing can also cause delays for international orders. Rest assured we monitor conditions and will notify you of significant delays.
Returns & Warranty
What is your return policy?
We offer a 15-day return window from delivery date for unused, undamaged items in original packaging. Simply contact our Denver-based team to initiate the process. Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged.
What if my item arrives damaged?
Despite our careful packaging, accidents happen. Email photos of the damaged item and packaging to [email protected] within 48 hours of delivery, and we’ll arrange a replacement or refund.
Do you offer product warranties?
Manufacturer warranties apply to most equipment. Contact us for warranty claims, and we’ll facilitate communication with the manufacturer. Keep your receipt as proof of purchase.
Additional Support
How can I contact customer service?
Our aquatic specialists are available via email at [email protected]. We typically respond within 24 business hours. For reference, include your order number when applicable.
Where is your physical location?
Our headquarters is at 3309 Columbia Road, Denver, CO 80022, USA. While we primarily operate online, local customers may arrange pickup by appointment.
Do you offer aquarium setup advice?
Absolutely! As fellow aquarists, we’re happy to share expertise. Email your questions to [email protected], and we’ll provide personalized recommendations for your aquatic environment.
Still have questions? Dive into our knowledge base or reach out to our friendly team. At Aquarium World, we’re committed to making your aquatic adventure as smooth as possible!